The EEPROM may be corrupted, or a lower-level tool is needed. To give you the best advice, let me know: What is the exact model of your Canon printer? What is the error code (e.g., 5B00, 1700)? Are you using a Windows computer?
While still holding the Stop/Reset button, press and hold down the Power button. The green LED power light will illuminate.
The is a software utility designed to reset the internal waste ink absorber counter on various Canon PIXMA G-series and inkjet printers (e.g., G1000, G2000, G3000, IP7250). This tool fixes "Ink Absorber Full" errors (Error 5B00, 5B01, 1700), allowing you to keep printing after the printer thinks the sponges are full. Verified Download Sources (As of April 2026) service tool v4720 download verified
Reads, saves, and writes electronically erasable programmable read-only memory data.
As Canon releases newer printer lines (such as the popular Pixma G-Series mega-tank printers like the G1000, G2000, G3000, and standard Pixma MG or MX models), they update the internal firmware encryption. The EEPROM may be corrupted, or a lower-level tool is needed
Keep holding the Power button, then release the button.
Look at the top of the software window. If the printer is properly connected in Service Mode, the program will automatically detect your model and enable the configuration buttons. If the buttons are greyed out, your printer is not properly in Service Mode or the USB connection is faulty. Are you using a Windows computer
The tool works by communicating with the printer's internal memory (EEPROM) via a USB connection while the printer is in "Service Mode".
The power light should blink for a moment and then stay solid green/blue. If the light stays solid, you have successfully entered Service Mode. Your PC may notify you that it found new hardware (often labeled "Device"). Step 2: Running the Verified Service Tool v4720 Ensure no other applications are running on your computer. Open the verified application.