Once you have regained access, take the following steps to prevent needing to reset the password again:
:: Stop the SEP Management Service temporarily echo Stopping SEP services... net stop "Symantec Endpoint Protection" /y >nul 2>&1 timeout /t 2 /nobreak >nul
C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools How to Use the Password Reset Tool
Once you've downloaded the resetpass.bat utility, follow these steps to reset your SEP password: resetpass.bat for symantec 14 download
Several community and technical reports strongly advise against using resetpass.bat for version 14. The batch file targets an older architecture and lacks the correct paths, such as the \ASA\win32 or \ASA\win64 folders, which no longer exist in SEP 14 installations—causing the script to fail.
: Search your local drives for the Symantec Endpoint Protection Manager folder to identify the correct drive letter. Script Runs But Login Fails
The application will transmit a secure reset link to the email address configured during setup. Workaround: Extracting the Reset Link via Log Files Once you have regained access, take the following
If you do not have email alerts set up, you can use a tool like SMTP4DEV to capture the temporary password email sent by the server. 1.2.1 2. Contact Symantec Support
| Error Message | Cause | Solution | | :--- | :--- | :--- | | Access Denied | Not running as Admin | Right-click → Run as Administrator | | smc.exe not recognized | Wrong file path | Edit the script to point to correct install folder (e.g., C:\Program Files (x86)\... ) | | Command failed on SEP 14.3 | Syntax changed | Replace -securitypasswordreset with -p reset | | Tamper Protection blocked | Hardware-assisted security | Boot into Safe Mode with Networking, then run script | | The service cannot be stopped | SEP is locked by policy | Use the -f (force) flag: smc -stop -f |
Check C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools if you upgraded from an older version. : Search your local drives for the Symantec
@echo off REM resetpass.bat — Template to prepare SEP 14 for repair/reinstall REM Run as Administrator
Forgot Administrator Password for SEPM | Endpoint Protection
Symantec provides a built-in recovery script called resetpass.bat . This tool resets the admin account back to default credentials.