Go to Admin > Administrators > Add Administrator and create a backup super-administrator account. Never use this account for daily operations; keep it strictly for emergencies.
During SEPM installation, when the Management Server Configuration Wizard prompts you to enter your company name, a password for the default administrator admin, and an email address, . SEPM sends password recovery information and other important notifications to this email account.
By default, SEPM passwords expire every 60 or 90 days. You can disable this:
sudo /opt/Symantec/symantec_endpoint_protection_manager/bin/startSEPM symantec endpoint protection manager reset admin password
Note: If the script fails or the default password does not work, it usually means the script cannot communicate properly with the underlying database, requiring you to use Method 2 or 3. Method 2: Use the "Forgot Your Password?" Web Interface
Method 2: Use the "Forgot Your Password" Link (Email Recovery)
This method requires generating the SHA-1 hash of your new password first. On Linux, a simpler approach is available: Go to Admin > Administrators > Add Administrator
To help troubleshoot or protect your environment further, could you share you are currently running and whether your console uses an embedded database or an external MS SQL Server ? How can I unlock my admin user? | Endpoint Protection
upon logging in, as SEPM will prompt you to create a secure, unique password.
: Provide the user name and domain (leave blank if not using domains) for the account. Check Email Temporary Password to receive an activation link via email. Update Password SEPM sends password recovery information and other important
Launch the SEPM console and request the password reset email again.
Finish the wizard to rebuild the service hooks and log in with your updated credentials. 4. Post-Reset Security Checklist
Whether your deployment utilizes an or an external Microsoft SQL Server .
Fortunately, Broadcom provides built-in tools within the Symantec framework to regain access safely. This comprehensive guide covers the official methods to execute a routine, troubleshoot common issues during the process, and implement best practices to secure your environment afterward. The Primary Method: Using the Resetpass Batch Script