: Input the serial number found on the base or rear of your device.
Right-click the downloaded installer file and select .
Download the latest package. Extract the zip file to your local drive. Step 2: Install the RD Service Run the SecuGenRdServiceSetup.exe file as an administrator.
Follow the on-screen prompts to complete the installation wizard.
Your antivirus software or network firewall might be blocking the connection. Temporarily disable your firewall, or whitelist the specific URLs provided by your biometric management service provider. Best Practices for Maintaining Your SecuGen Device secugen device registration
Extract the folder and right-click on the setup.exe file. Select . Follow the on-screen prompts to complete installation. Plug your SecuGen device into a working USB port.
Do not use generic Windows Plug-and-Play drivers. They will recognize the device as "Unknown USB Device" or fail to capture images.
Connect your SecuGen scanner to your phone using a compatible OTG cable.
You must log into your Windows or Android device with admin privileges to install the drivers. Step-by-Step SecuGen Device Registration Process : Input the serial number found on the
To help resolve your specific issue, please share a few details:
Before beginning the registration process, ensure you have the following:
Drop a comment below or contact our support team for detailed troubleshooting.
Unplug the scanner and insert it into a different, direct USB port. Avoid using external USB extension blocks. Check Windows Device Manager to ensure no yellow warning triangles appear next to the SecuGen entry. 3. Telemetry Log Failure Extract the zip file to your local drive
Supported models include the Hamster Pro 20 (HU20) and Hamster IV.
By following these steps, you’ll move past the "device registration" phase and into a more secure, password-free workflow. Diagnostic Tool - SecuGen
The server database has not updated your registration yet, or the serial number was typed incorrectly.
Check the sticker on your device. Verify that you typed the serial number correctly on the registration portal. If the subscription has expired, renew the token online. 3. Error: "Telemetry Verification Failed"